Refund policy

This policy applies to subscriptions and token purchases made through LediCRM.

1. Trial first

Every new account gets 14 days of full access before any payment is taken. We ask you to use the trial to decide whether the product fits, because it is the most reliable answer to that question.

2. Subscriptions

If you are unhappy with the service, contact us within 14 days of a charge and we will refund that billing period in full. Refunds are issued to the original payment method.

Cancelling stops future charges from the end of the current period. We do not automatically refund unused time in a period that has already started, unless the law where you live requires it.

3. Statutory rights

If you are a consumer in the European Union or the United Kingdom, you have a 14-day right of withdrawal from the date of purchase. Where you ask us to begin the service immediately, that right ends once the service has been fully performed. Nothing in this policy limits rights you have by law.

4. Token top-ups

Unused token top-ups can be refunded within 14 days of purchase. Tokens that have already been consumed cannot be refunded, because the underlying processing cost has been incurred.

5. Seats

Seats added mid-period are charged pro rata. If a seat was added by mistake, tell us within 7 days and we will reverse the charge.

6. How to request a refund

Email hello@ledicrm.com from the address on the account, with the invoice number. We reply within 3 business days. Refunds usually reach your account within 5 to 10 business days once approved.

7. Payments are made through Paddle

Paddle.com Market Ltd is the merchant of record for every purchase and is the name that appears on your statement. You may raise a refund request with either us or Paddle directly; both routes reach us and are handled the same way.

8. Exceptions

We may decline a refund where an account has breached the terms of service, or where a pattern of repeated purchase and refund suggests misuse.